Last Updated: July 01, 2025
At Eggprints, we pride ourselves on the quality of every fashion product like clothing and accessories that we offer. Your satisfaction is our top priority. If the product you receive does not meet your expectations, we have a clear and fair policy to support you.
Please read the policy below carefully to understand the return and refund process specific to our products.
Policy Overview
| Category | Detail |
| Return Period | 90 days from the date you receive the product. |
| Returns due to Eggprints fault | Free ($0). Applicable when the product is damaged, defective or incorrectly delivered. We provide a prepaid shipping label. |
| Returns on Customer Request | Customers pay for return shipping costs. |
| Refund Processing | Commitment to process within 7 business days on your original payment method. |
| Re-Import Fee | Absolutely none ($0). |
| Applicable market | This policy applies to orders within the United States only . |
(Items 1, 2, 3 remain the same as the previous version)
1. General Conditions for Acceptance of Returns
To be eligible for a return, your product must:
Still within 90 daysreturn period .
To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels
Invoice or proof of purchase required.
2. Return Procedure for Each Case
A. Returns due to Eggprints‘s Fault (Damaged Product, Technical Error, Wrong Delivery)
We consider it our fault if you receive a product:
Broken, cracked, dented during transportation.
Wrong product delivered (different from the model or color you ordered).
Applicable products: All fashion products like clothing and accessories that we offer sold on eggprints.com.
Cost:Completely free ($0). Eggprints will provide a prepaid return shipping label.
Solution: You can choose to receive a brand new replacement product (if in stock) or get a full refund, including the original shipping fee.
B. General Return (Due to no longer needed or change of mind)
This policy applies when the product still works well but you no longer like it, or it doesn’t fit your space.
Applicable products: All fashion products like clothing and accessories that we offer.
Costs:The customer is responsible for all return shipping costs. We recommend using a tracked shipping service and packaging the product carefully to avoid damage in transit back to us.
Solution: After receiving and checking the product to ensure it is intact, we will proceed to refund the value of the product (excluding the original shipping fee).
3. Items Not Eligible for Return
The following items are not eligible for returns (unless they are a defect on our part):
Gift Cards.
Final Sale Items.
4. Return Process (Steps to Follow)
Step 1: Request a Return
Please contact us via email [email protected] within 90 days of receiving the item. In the email, please provide:
Order number.
Reason for return.
Required for defective/damaged products: Attach clear photos or videos showing the damaged or defective condition of the product.
Step 2: Get Instructions
Our team will review your request within 1-2 business days and send you detailed instructions, including a free return shipping label if it’s our fault.
Step 3: Pack and Return the Product
Please pack the product carefully, preferably using the original box and shockproof material, and send it to our returns department address:
Eggprints – Returns Department
Address: 3900 Old Anson Rd, Abilene, TX 79601, USA
5. Money Back Guarantee: Time and Method
This is our commitment to processing refunds quickly and transparently.
Processing Time: We promise to initiate a full refund of the eligible order value within a maximum of 7 business daysfrom the time we receive and confirm the condition of the returned product.
Refund method: All refunds will be issued directly to the original payment method you used for your purchase (e.g. credit card, PayPal). You will not receive refunds via store credit unless specifically requested.
Email Notification: You will receive a confirmation email as soon as our refund order is processed.
Important Note: Once we complete a refund (within 7 business days), it may take some additional time (usually 3-7 business days) for your bank or credit card company to process and credit the funds to your account. We have no control over this time, but we do our part to make sure we do our part as quickly as possible.
6. Restocking Fee
Eggprints commits to not charge any restocking fees.
7. Eggprints order processing and shipping times
Processing Time: 1–2 business days (Monday to Friday, excluding U.S. public holidays)
Transit Time: 2–5 business days (Monday to Friday, excluding U.S. public holidays)
Order Cut-Off Time: Orders placed by 2:00 PM (CST) will begin processing the same business day
For delivery timelines, please see our Shipping Policy
8. Contact us
If you have any questions, please do not hesitate to contact:
Address: 3900 Old Anson Rd, Abilene, TX 79601, USA
Email: [email protected]
Phone: +1 (325) 704-0022
- Form: Contact Us
Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST